Consulting and Support Services

Pre-Sales Consulting

  • Problem Analysis
  • Backup Health Checks
  • Stategy Redesign
  • Solution Design


  • Hardware Installations
  • Software Installations & Upgrades
  • Application Configuration
  • Solution Commissioning

Post-Sales Services

  • Backup Tuning & Optimisation
  • Troubleshooting
  • Ad Hoc Services
  • Support Contracts

Our consulting and support services are available on Contract or Ad Hoc basis.

Backup Health Check

Backup not cutting it!

  • Old hardware no longer reliable?
  • Software struggling to keep up with your changing needs?

Has your business evolved to the point where your original design is no longer appropriate?      You know it’s not right, but you’re not sure what to do about it.

You need a Backup Health Check.

A JoTraGo skilled consultant will get you back on track using our tried and proven 5 step Backup Health Check

  1. Re-establish current business needs and goals for the data protection system
  2. Understand the current IT environment
  3. Analyse the existing software and hardware, report back on findings, identifying the problems and proposing solutions in two phases.
  4. Solution Phase One. Short Term Remedial actions that can be achieved with existing equipment and systems.
  5. Solution Phase Two. Longer term recommendations which may involve upgrade or replacement of equipment and systems.

The scale of the health check will vary depending on the size of the business, and the complexity of the solution. Contact us to arrange a meeting to assess your needs, and we will provide you with a detailed proposal for your personalised health check.

Backup Optimisation

You are happy with your Backup software and hardware, but somehow it just doesn’t seem to be performing the way you expect.

Maybe your data has grown,  maybe there are problems you are unaware of,  plaguing your backup system.

JoTraGo Backup Tuning & Optimisation service can help restore your backup system to peak working condition. Our Backup experts will go through your system with a fine toothed comb, identify the problems, expose the bottlenecks, and tune the system for optimal performance. Report back will explain what was found, and what changes were made. We may also recommend further enhancements for you to consider in the future.

Please contact us to discuss your issues and to set up an appointment where we can explain in more detail the services we have available.

World-Wide Remote Services

With Internet connectivity JoTraGo can deliver many services anywhere in the world.

Based in Cape Town, South Africa, we are in the GMT +2 time zone.

We can deliver remote support services,  in English, via the following methods

  • Team Viewer
  • Remote Desktop (RDP)
  • VPN (PPTP & IPSec)
  • VNC
  • SSH

Contact us for certified support  on :-

  • Retrospect Backup
  • EMC Networker Backup
  • EMC Source One  Achiving
  • Symantec Enterprise Vault Archiving

We offer attractive rates, and personal service.